We're sorry that you're thinking of returning an item to us.
If for any reason the item you receive is faulty or you are unhappy with it, please email or call us as soon as possible to see what is the best course of action to take and return the item in question within 10 days of purchase. The item that you are returning must be in original condition in the packaging and tags still on.
When returning an item please quote your order number so that we can deal with your return quickly. Please send your item to:
FC Watersports, 4 Banks Road, Poole, Dorset, BH13 7QB
Please note that shipping fees are the client’s responsibility, except if the product does not conform to the description of said product (the client is responsible for any damage during the shipping of the returned goods). You are responsible for items sent back to us until they are received by ourselves. We therefore recommend returning items using an insured method such as recorded delivery that will need to be signed for by us. On lesser value items you should obtain a certificate of posting from your post office when you send the items back to us. This service is offered free of charge by the post office. If goods are not returned in the condition in which you received them, we reserve the right to refuse such returns.